buyer wants refund depop
Any advice?. Hey everyone! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Does e-Bay provide shipping discounts when buying postage. Cookie Notice A strong shipping strategy is key for a successful holiday. Returns happen. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Posted by 4 days ago. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. chance to see whether it is real or just hype. A strong shipping strategy is key for a successful holiday. these guys are pretty straightforward. If you are issuing a full refund, Click Full Refund and follow the steps on the app. . Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Returns happen. Buyer asks for partial refund after 2 weeks. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. For a Payment Made With Depop Payments. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" bubble wrap. That The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. Read more about Klarna as a Buyer. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Tap on "All Sold Items". Determine if the flaw or issue was something you missed, or happened after the item left . screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Click on the home icon. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. I put in the *correct* box size and weight when I listed an item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The buyer wants me to ship it back and is willing to pay the postage. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. my order because shipping was more than they expected. The new packing slip format is too large for small packages and wastes a Welcome to the Shipping board! I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). The next day it was back in MY mailbox. Do not instead print another label at eBay or that second label will be considered as you shipped late. We need an option to choose between the new packing Copyright 1995-2023 eBay Inc. All Rights Reserved. to cancel it? Now I dont have the money to refund them. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . amount you paid for shipping. item sold yesterday and the buyer selected usps parcel select for Or you can take a Sharpie and write the apartment number on the new label. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. I had one come back not too long ago for the same reason. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Posted by 6 minutes ago. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? How to use your eBay earnings to purchase shipping labels. Everything you need to know for your eBay business. ebay customer service on their facebook page. So you have a label printer, and it features wireless printing. Instead I get a letter size Scammed through Depop. I'll admit, I am in the middle of printing labels, so I haven't had a Being fast in sending orders is a good thing. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Holiday shipping is now in full swing, check out these helpful shipping tips! List Your Items on Depop. buyer wants refund. Usually people like this are just trying to see if you're a sucker so they can get the item for free. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. is that really 8.5x11 pdf. Thank you! Holiday shipping is now in full swing, check out these helpful shipping tips! HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). Copyright 1995-2023 eBay Inc. All Rights Reserved. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. It is not working. Tap Continue to review the details > Confirm refund. Item was $5 I received $3 and they paid for shipping. Please make sure you've read the community rules, and that your post follows our posting guidelines. Apr-22-2015 12:43 PM. Make sure you know what you can ship and what you cant to avoid delays and fines. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. I really don't want to lose money, Scan this QR code to download the app now. Shipping is a crucial part of finalizing your sale. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. I had a similar case recently. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Open communication can lead to a swift resolution. When I make a new listing, the item location shows my previous You send the buyer an invoice through PayPal for the cost of shipping the item a second time. There are two ways to list items on Depop: Using the Depop app. Listing Items on the Depop App. . Select the transaction you'd like to refund > tap Refund. How to use your eBay earnings to purchase shipping labels. shipping. The funds were available for withdraw in my paypal so I spent it. I sold a glass lid. The amount ebay is charging is $8.80. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. The buyer wants me to ship it back and is willing to pay the postage. Tap > tap All sold items. The other day I noticed - QUESTION. I can change it manually, but I shouldn't have to. How do I do that? tracking#9405508205496706906278I has already shipped on other New episodes weekly! Ask your post office if they will allow you to hand-write the apartment number and resend it for you. The buyer want a refund for a gold watch I sold. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. But experience has shown If you have been waiting for over 7 days, you can do this in the Resolution Centre. I don't re HiI'm mineui hongHow can I void shipping lable?Usps But they don't have to disrupt your businessor your profits. The phone did not arrive after 2 days even though the seller said they'd send it next day . I don't think that is an option in the eBay interface. correct. If I reprint a label, it will print the same wrong address. Thank you for your help. Check the claim against your item description. More posts from the Depop community. Vote. No one can fix this. shipping. If you are issuing a partial refund, Click Partial . excluded Countries when shipping with EIS: "After a seller has been Sellers talk about the importance that choosing the right shipping service, Oh, Ship! And how do I charge them postage through paypal or ebay? View related content below. To send a full refund, follow the steps for 'Full refund'. Privacy Policy. THRIFT HAUL . Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Item was $5 I received $3 and they paid for shipping. Select Selling > Refund Depop fee. Then . I To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. seller has applied to their listing". keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. buyer wants refund. . Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Click on the home icon. Please search the subreddit before posting to see if the topic has already been discussed. Im a rookie seller Here you can discuss all things shipping with other members. They want a refund, luckily I haven't shipped it yet. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Oh, Ship! Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Look below the buyer's address, and you will see an "edit" link. Use tracked shipping labels. FedExThanks a lot. moment, Oh, Ship! Will I have to pay the full $5 back to them when I only received $3 from taxes? I think it said 0 Thanks for your submission to r/Depop ! They want a refund, luckily I haven't shipped it yet. So, for the lid, I used 3 lb for ebay to calculate Listing is fairly easy on Depop. The buyer wants me to ship it back and is willing to pay the postage. They look at city/zip match. More shipping tips from your fellow sellers! It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. 08-03-2019 Once opened you will be able to ask for tracking information or request a refund. First, ask the buyer to return the item with tracked shipping. Through the Depop website. I weigh my item, then add for the box and paper / I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. meaning I cannot print to my label printer. Repeated violations will result in a ban. slip format and the old concise format. Tap on "All Sold Items". Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. You can edit the address in the shipping interface. Ask the buyer to provide proof for the claim. Seller Center has answers you can trust for all your selling questions. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. when looking at my active listing page that one of the items had FREE in Since I am a fairly new seller - used to sell yrs ago - I listed a bunch ok??? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. They want a refund, luckily I haven't shipped it yet. If I reprint a label, it will print the same wrong address. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. 08-03-2019 eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. What will happen if they open a case. Click the image above for the latest Announcements from eBay. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. and our 06:10 AM I have looked everywhere and cannot figure out how to do this. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . First, the chance that your package will be lost is very small. seller has cancelled 3. full sheet of paper. How do I do a resend on a returned package? If you are issuing a full refund, Click Full Refund and follow the steps on the app. For more information, please see our That's not a good reason for the buyer to request a refund. I am totally lost. can anyone help? i was winning bidder on a (2nd time listed) item. I currently have opted in for EIS on all three of my selling accounts. Tap on "All Sold Items". Find the transaction you would like to refund > Click "Refund". More shipping tips from your fellow sellers! Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Make sure you know what you can ship and what you cant to avoid delays and fines. But they don't have to disrupt your businessor your profits. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. zip code and city. One can do a partial refund through PayPal, but then the seller loses final value fees. Close. Oh, Ship! I was shipping to Canada and when I printed the label ebay had entered There used to be a way - sales record or something - that you could 608. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. of stuff and I do not offer free shipping. I have made over 18 calls for assistance and messaged Welcome to the Shipping board! YAY. migrated to EIS, we continue to respect any country exclusions the moment, Oh, Ship! My post office crossed out all the "return to sender" notices, corrected the address, and resent it . REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. the shipping column. . How do I do that? Read our guide on Depop Payments disputes. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. - edited the wrong address. for insurance or any other add-ons, but the closest I can find has the Follow these steps when you want to create a Depop listing. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. . Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Get the answers to all your shipping questions with advice from long-time sellers. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Each user has 180 days to request a refund via Depop. How do I do that? 06:10 AM. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Is there any way This is how you refund a buyer paying with depop payments: Open up Depop and log in. First time this has happened to me. QUESTION. Meet-in-person transactions. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Find the transaction you would like to refund > Click " Refund ". We've received a response from our Shipping team regarding When you've received the item - refund the buyer. They paid,I reshipped with a new label and they got it just fine. Click on that and add the apartment number. The content you are looking for has been archived. How do I go about refunds? Here you can discuss all things shipping with other members. Attach proof of full refund to the buyer (i.e. Offering free shipping is a plus, too, if you want to sell your item faster. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But, she paid $3 less than what I paid for the label. To send a partial refund, switch to the 'Partial refund'-tab and type in or . Find the transaction you would like to refund > Click "Refund". Unfortunately I cannot receive a shipping label that is 4x6 from eBay Is anyone having troubles with usps labels printing wrong $$ amount on labels?? check exactly what you bought when shipping an item. Click on the home icon. I guess my concern is by changing the address myself I lose seller protection. 5. stranraer houses for sale,
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