hattori hanzo shears complaintshattori hanzo shears complaints

hattori hanzo shears complaints

I took them back to my salon to try them because I was told I had 2 weeks and if I didn't like them I could return them. Customer Reviews are not used in the calculation of BBB Rating. I had the best time cutting with Rory Sevajian at Solace Brewery a few weeks ago. This is the second time i gave this company has a change and I recently purchase four shears from them and im totally regret about it. Managers don't actually have experience and it shows. Finally, one place to get all the court documents we need. It was filed by a consumer who had purchased shears and stated that the metal used to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot. Lamentamos 3. New Low in doing business. Does any other scissor company do anything like this? I've always loved my hattori hanzo schears until our rep took my schears to get sharpened. 5/27/2022 i gave my 2 shears to my rep ********************************* and $90 to sharpen them. Easy, done. My 20 years hand sharpening and restoring scissors, I have seen great scissors and not so great. The average salary for Hattori Hanzo Shears Inc employees is around $105,870 per year, or $51 per hour. But nowadays, it doesnt feel so foreign (global pandemic, we see you). 3. message, contactez-nous l'adresse *********************** expressed dissatisfaction with the performance of the shears after receiving them back, and also requested to return the other shear she had purchased. They give you the ability to slide cut like glass. Come back down the path and head right to find an enemy standing by a ladder. But they seem to think that's okay? She has written for various publications such as Allure, Who What Wear, MyDomaine, and, of course, Byrdie. Enter the ULG Hair Cutting Scissors. 2. enviando un correo electrnico a your We know of no other matter or practice relating to this company that may assist you in your consideration of this company. All shears we can afford are machine made though, there isn't more than a handful of people alive that can hand forge quality blades. My stay sharp still has not yet been cancelled and I just saw on my statement that I've still been paying since then. BBB Business Profiles generally cover a three-year reporting period. BCA has no information regarding advertising review at this time. The ergonomic shape is designed to facilitate easy movement with an inner silicone finger grip to prevent slipping. This was over a year ago. 9 complaints closed in the last 12 months. Tip for consumers:Call to find your local sales rep! My calls and messages arent being returned. I was told twice that a manager would call me back and they never did. Website. The . Hold the sections between your fingers and use the same point and snip method as before. Hattori Hanzo Shears, El Dorado Hills, CA is a company that steals and lies. Gain trust and grow your business with customer reviews. Put 20% down and had my new shears delivered a week later. Get more reviews from your customers with Birdeye. One Amazon customer mentioned that should you ever find the joint jams up, try adding a drop of baby oil. They will send off any shears to sharpen for you and leave you hanzo to use. Wet/dry haircutting puts different demands on metals that comprise shears. As tax-payers, we need to hold businesses accountable and ask serious questions. I called Hattori Hanzo about 6 months ago and told them what my issue was. ***************** in fact attended a class and made this purchase on June 14th, 2022, not in August. On top of all this my rep would not return my shears for months on end, ignore my messages and then my shears were so messed up I had to go with another company to fix them. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. How do you use your texturizers? BCA has no information regarding government actions at this time. questo messaggio, invia un'email all'indirizzo And he is no longer with the company. We can narrow down the perfect set based on This fact does not disparage the company in any way. Everyone is unique and encouraged to be their authentic selves whilst interacting with clientele. We use iShears in our workshops as its shears have extra sharp long-lasting cutting edges. I was a huge advocate for this company and over the last year it has gone to total crap! Company hasnt responded back or reimbursed me . They're in business since 1985. Hattori Hanzodoes do business with Pingyang Yonghe Scissor Co. in Wenzhou City, China but it's unknown of what they have manufactured there. for the kind of cutting you do. Our advice would be to pick a new career path, as commission based sales requires you to take responsibility for your actions. https://www.facebook.com/670735187/posts/10163161651885188/?d=n. Check the complaint history, rating and reviews on this company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Waste of time and Money! Aydanos a proteger Glassdoor verificando que eres una persona real. Lifetime guarantee? Unfortunately, my experience with Hanzo has been very disappointing. I literally had to cancel my card and get a new one because they would not make this right. I guess I'll have to wait on hold when I have the time to waste. get quotes and more. . After much back and forth I was refunded half back and the promise of them figuring out what each girl owes. 3941 Park Drive, Suite 20-446 El Dorado Hills, CA 95762 It's very disappointing when you pay so much money to invest in your craft, when this company just can't seem to get it together, even with simple tasks. 4. Call the office and see if there is a local rep near you. After waiting 1 month to have them returned I reached out to him asking if they were done and got zero response. We make shears that are designed especially for your craft. Again I was told nothing could be done but it's completely fine to keep my personal information? I bought 2 pairs of Hanzo shears April of 2022, at the ******* hair show. Your hairstyle matters as well. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education, certifications, and additional skills. I received my shears and instantly could tell that they are not very good quality. Terrible. This is so aggravating, you ask for one simple task & it doesn't get done. I have called to cancel my monthly sharpening 4 times and they continue to charge me the monthly fee. He said he would. Worth every penny! We sell a lot of other things too but mostly scissors. High quality and comfortable to use, theyre everything you need to touch up split ends, layers, or bangs. The inclusion of clips and a comb is a nice touch, too. Best shear company around, much love for the amazing shears. Managers don't actually have experience and it shows. Co workers all have different style shears all of them are a problem. Thank you again. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Our Hanzo rep claims that he never told her that and that ************************ knew she was assuming financial responsibility for the order and that she was to collect payments from the stylists directly. Your new shears will ship within 24 hours. *********************** purchased a shear on Nov 9, 2022 and began experiencing problems with the shear a little over a month after using it. The look of gratitude and happiness people have once they see the finished look is what makes my days fulfilled. Not in the slightest. 61 customer reviews of Hattori Hanzo Shears. It is blatantly clear there is no respect for the customers that keep the business alive and because of employee negligence, I am left to just pay the price. They feature a permanent finger rest, tension control, even balance, and a screw-in bumper for a precise cut every single time. Its ridiculous that I pay for something and should have to spend my time begging for someone to service me or my shears! Our customer service representative wasn't aware that you can't cancel a subscription that is paid in full, and that the correct action was to turn off the auto-renew feature. They will let you test the shesrs to make sure you get what you need, Products used:HH13T HH-11T HH-1 HH-5 currently. We initiated a return for the shears purchased by ************* on Nov 23rd. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Last time I saved the message so if they tried to say they didnt call I have Proof. The 8 Best Womens Razors of 2023, Tested & Reviewed, 12 Grooming Kits for Men That Get the Job Done (and Then Some), 12 Electric Razors That Men Will Actually Want to Use, The 7 Best Hot Rollers of 2023, Tested and Reviewed, The 12 Best Manicure Kits for Men of 2023, The 12 Best Blow Dryers for Natural Hair of 2023, These Are Officially the 13 Best Nail Clippers of 2023, The 7 Best Dermaplaning Tools of 2023, Tested and Reviewed. While a splurge, they come with a lifetime warranty as well. The process was smooth and Jeff help out the entire way. Well guide you through the process. 5. Fancy yourself a bit of a semi-pro at-home hairdresser? in your hand. Only take the tiniest amount before you unravel and see how its sitting. Login to participate on the website. DON'T DO IT. They try to seem that they have their operations under control when their employees are underpaid, burnt out, and unhappy. So now they are saying they cant do anything until they collect the balance . 4.0 Former Employee, less than 1 year My Experience-NM May 1, 2017 - Outside Sales Representative in Denton, TX Recommend CEO Approval Business Outlook Pros After a few times of him doing so. The representative assured me that it had been cancelled. You can get the same shears without branding as a sample for like $20 bucks. . another week goes by i call and speak to a manager ******* who says she will send me 2 new pairs directly to my salon and i wouldnt pay for shipping and she would comp my sharpening fee, that was July 11th, a shipping label was created and she never sent them to *** to be delivered. Hattori Hanzo Shears are used by many of the top stylist in world. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. One of the shears was sent in for sharpening on May 24th, approximately a month and a half after purchase and was noted as having a couple significant nicks in the blade. ), Age Discrimination in Employment Act (ADEA) - 29 USC 621-634 Recently I ordered samples from a Chinese company, country of origin lasered was Germany. I have had both poor reps represent the brand and really great reps. The same shear is available in just $200 on iShears.com. She was very understanding and seemed pleased with the resolution. I can't be certain whether or not she and the sales representative discussed the return and exchange policy verbally, but it was stated on both the paper order form she signed (see attached) as well as in her emailed confirmation of the order. I purchased the HH8, in 2010. best shears Ive ever had in my 30 years.and customer service. If you know of one we should consider, please email us atcontact@byrdie.comand we will evaluate the product ASAP. To find the best hair-cutting shears on the market, we conducted hours of researchevaluating our options based on their sharpness, material, and how long-lasting they were. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. He said this was to ensure we received the most stacked discounts as possible. He is based in Sydney, Australia. The package was delivered on Aug 22nd. View summaries of the complaint descriptions and responses. This is so exhausting as these tools are my livelihood. Her next recurring payment ran on Aug 14th for the same $179.31 and that payment put her over the $300 requirement and thus the order shipped to the destination she had requested. I own one pair and am still paying off 2. When questioned he said that he was my assistant and the shears would be back in 2 weeks. ", When it comes to bangs, Nader suggests the following: Always trim your bangs when dry to avoid shrinkage. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. "It's simple. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Hanzo is basically the best company ever. best These are the best shears I have ever used. And he would never show up. Clearly these people don't know high quality from garbage. per informarci del problema. I like it enough but Im not in love with it. They are balanced and have a nice weight to them. This company was there when no one else was. I would love to see some more videos of stylists using them to enhance hair color. BBB Business Profiles are subject to change at any time. 3941 Park Drive, Suite 20-446, And maybe owners too. Finally they completed my cancellation, where I was told all my information would be deleted from the system. She informed me that splitting accounts cannot be done yet she would do it but we would be paying a lot more for splitting it up but thats not what we were promised. company and $#*!ty quality shears - buy Mizutani instead! Backed by the National Science Foundation. Our 15-day return policy starts on the date of delivery, not the order date, so ***************** had until Sept 6th to contact us to return. Truly less than one star would be what was deserved. TRENTON -- Forty home improvement contractors were issued violations for allegedly cheating customers in the fourth quarter of last year, the state Division of Consumer Affairs said this week. She did purchase 4 pairs of shears totaling $4,300 and may have had the intention of trialing them and sending back the ones she didn't like, but she didn't contact us until after the return period had expired. I'll wait Charged me for loaner schears that I never had! I even opted for the higher quality Japanese steel set. Your monthly payments will process automatically 30 days from your date of initial purchase. If we can verify it in our system, an email will be sent to you with your password. They have taken down on line reviews and have pending litigation against them. QUESTION THREE: DO YOU CUT WET? "Seriously Kari! I did reach out and called Hanzo but no one got back to me so I left it at that. Hanzo doesn't fit in that category. (Attachments: #1 Standing Order, #2 Consent Form, #3 VDRP) (York, M) (Entered: 04/15/2019), (#2) NOTICE OF INTERESTED PARTIES by Hattori Hanzo Shears, Inc., a California corporation. Dominate search results. I left a VM for ************* today to apologize for the delay in returning her shears from sharpening. This is very invasive and they have got to stop with this harassment. They also come coated in a thin layer of oil to ensure the blades are fresh, so be sure to wash them thoroughly before use. Please help us protect Glassdoor by verifying that you're a What I love and appreciate most about my 6 inch Hanzo HH8 shears is the comfort in hand. I contacted him to cancel my monthly subscription because I am paying for nothing. The hype is real, Hanzos are my new babies. (edited), Being a barber for more than 15 years, Hattori Hanzo has been by far the best investment I have made in my entire career. I'd send it back but I don't have the time or energy to do so. Cutting blunt, horizontal lines in the hair at home is dangerous and difficult to get right without proper training. Powered by Shopify. Already have an account? For one reason or another the rep did not send the shears in for sharpening until about a month after collecting them. I purchased a pair of shears about a your ago, and they seem duller than they should be, Please note, comments must be approved before they are published, Hattori Hanzo: The Downward Hustle Not only do I operate Denver Shears Co. but I'm also a licensed cosmetologist and barber and I too have fallen victim to buying $600 Hattori Hanzo shears back in beauty school. Public Records Policy. Use this method all over your head, putting the focus on the longest, thickest sections until youre finished. QUESTION SIX: HOW DO YOU USE TEXTURIZERS? Websites:There are no additional web sites. Aydanos a proteger Glassdoor y demustranos que eres una persona real. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Whether it's the cover of Vogue, New York Fashion week, or backstage on Broadway you'll find our shears going to work--making the world we live in a more beautiful place. The customer service/ sales reps are so helpful! El Dorado Hills, CA 95762. Company Description. 3941 Park Drive, Suite 20-446, And you should expect to close multiple deals everyday. Work/Life Balance. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have been unsatisfied by their sharpenings and in August I requested that my "stay sharp" subscription be cancelled. We've constantly had issues with billing, withdrawing money when they are not supposed to (overdraft fees included), asked to change the monthly auth withdrawl date (not done), waiting forever to get shears back from the sharpening service, paying cash to get shears sharpened. Without a court order, of course. We've been using them since 2014 & like everyone else, have spend thousands of dollars. Stay away from this company and anything they are offering! The shears themself are great, the customer service & sales reps are not. How do you clean professional hair shears? Unfortunately we were unable to accommodate her request to return due to being outside the 15-dat return period, but we want to ensure that *********************** has working shears that perform to her expectation. When I got them back they still don't cut worth a dang. Nader suggests using a cloth soaked with rubbing alcohol to clean your shears in between each use. I feel like this company does not take care of their customers and as a hairdresser of more than 10+ years I will not recommend them to anyone. Do not listen to the stylists and barbers that are sponsored by them! Ordered pair of shears along with 5 coworkers the product was defective and the shears were taken for repair havent heard anything there has been no communication on their part every loaner shear is also unusable and defective . Tip for consumers:Cheaply made, very expensive, bad customer service, large cancelation fee, Products used:Shears, sharpening services. They were charging doubletriple the price of shears that other companies were selling and they were able to because of their top-notch marketing. 5:20-CV-01159 | 2020-06-05. You use expensive skin creams, eat nutritious foods, and drink lots of water. Accordingly, all previously set deadlines and hearings are VACATED, and this case is CLOSED. verdade. Lie. Sharp, easy to use, and comfortable to grip, they work well on crops and bobs. She keeps saying she needs more info from my girls to create accounts, theyve reached out to her numerous times. Apply for a Hattori Hanzo Shears Outside Sales Consultant job in Oklahoma City, OK. Why would anyone spend thousands of dollars on their scissors, when these ones do the job fine." Our local Hanzo representative collected the shear from her and was supposed to send it in to be exchanged for a brand new shear, but forgot about it for a period of about a month. When I saw you can "test drive" them I was sold. When you start to treat yourself the way you see yourself, your clients will pay you more, you will put out better haircuts, and most importantly your self esteem as a stylist will improve. We independently evaluate all recommended products and services. If you continue to see this Hattori Hanzo Shears. Havent had any complaint about the shear that I got from iShears.com Hanzo shears are the only shears I have ever been able to sharpen and they feel new again!

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