port macquarie council complaints
asbestos, chemicals in water) << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] Find us at one of our customer service centres. Find information on our council, and their contact details. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V We're here to help! And you have a right to complain to the Ombudsman if that doesn't happen. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] endstream E: council@pmhc.nsw.gov.au endobj $1000 a week is spent on this rubbish.". /Size 36 /Prev 53154 Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. "After that, I got a five page rambling document that was a record of the matter. For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). 9 0 obj Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. Port Macquarie court list. Your digital subscription includes access to content from all our websites in your region. Opinion. the best way to lodge a complaint or a request for service (which is via our website). Port Macquarie NSW 2444. 12 0 obj These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). Read our Privacy Policy. Your digital subscription includes access to content from all our websites in your region. Be very wary of politicians sounding the youth crime alarm. 11 0 obj Customer requests are the main reason that customers contact us. "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. :5m x <2>(|m!,..NO1yr?FI ShV0CR6!pgKS@:nki`J_\ec"qJ|qMQpq]@0AnxA0WF \=9}H!c|U'heuNV=02XB,S%1 oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk% /hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg Home - Port Macquarie Hastings Council - Logo. In 2018 there were two and in 2019, 14 complaints were lodged. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. endobj See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. Please enable JavaScript in your browser's settings and refresh the page. Your digital subscription includes access to content from all our websites in your region. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. endstream PO Box 84, Port Macquarie NSW 2444. I corrected it and advised of what I had actually said. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. Compare Port Macquarie with: Do you live in Port Macquarie? "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. What happens after you make a complaint. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H There are many benefits of making a complaint and telling someone about your problem. Email Send us an email and we'll get back to you as soon as possible. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. If we can't handle your complaint, we'll tell you who can help. We support people with disability, Aboriginal peoples and have information in easy English and other languages. Ph: 6581 8111, 17 Burrawan Street Your feedback should be received no later than Friday 20 November 2020. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. To make sure you're up to date with all the news, SIGN UP HERE. Port Macquarie NSW 2444. Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: %PDF-1.7 She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". 13 0 obj Public Interest disclosures also covers local government, Parliament, and also some private sector operators. Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . We live in an environment where anonymous people can make complaints - what can you do about it. ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Search their online public register. CfZE-n% Please enable JavaScript in your browser's settings and refresh the page. You can report most issues online. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Ph: 6581 8111, 17 Burrawan Street >> <>stream 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Advertisement Ad Local News Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. I don't know who lodged them (the complaints) or what is going on. Sign up for our newsletter to stay up to date. << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' 14 0 obj A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. 17 Burrawan Street Port Macquarie NSW 2444. ,QZ0f`[mlKV 3P`Pff` A Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. Add data for Port Macquarie. PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. Your stories matter to us and so does local journalism. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. Part 1: What is unreasonable conduct by a complainant? We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. "What has escalated this? We review the information you give us and decide what action to take. stream One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. endobj Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. E: council@pmhc.nsw.gov.au There are many benefits of making a complaint and telling someone about your problem. endstream In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. 7 0 obj Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. the best way to lodge a complaint or a request for service (which is via our website). endobj If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. Sign up for our newsletter to stay up to date. Find out what to do and what information you'll need to provide. We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Sign up for our newsletter to stay up to date. xc`````z f2 The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. ABN: 11 236 901 601 council@pmhc.nsw.gov.au Mail Reach us by posted mail. We can help you make a complaint. PO Box 84, Port Macquarie NSW 2444. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. Recently we undertook a significant review of how we deliver service to our customers. David Crosbie. Nobody has come back and told me the result of that. endobj Bellingen Shire Council had a clean slate. "I consider that money has been taken away from important assets to our community. If you work for NSW public sector. <>>> Ruby Pascoe. IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. Hearings can be observed by any member of the public. We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. The Port News has been at the heart of its community for more than 135 years. "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. Contact us for any help on browser support. HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. You can report most issues online. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". Port Macquarie NSW 2444. Complaints can: increase the chance of getting a better outcome help others in similar situations Ask a question, lodge a service request, report a local issue or provide feedback through an online form. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". Depending on the complaint, the . 9 Laurie Street Laurieton NSW 2443. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. We can help people who have been unfairly treated by community services that are run or funded by the government. Confidentiality is important, but seriously I'm not told who lodged the complaint? "I'm horrified and our community should be too. IT was a $64,000 question that amounted to nothing. A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. endobj HW[6Sc1r gndA%|l qX? 4 talking about this. ?.ArOqKc+]'5qTe)?x College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> What are the key differences between the old and new draft policies? Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. 10 0 obj Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. Our journalists work hard to provide local, up-to-date news to the community. In some cases we need more information and request you contact us directly in these instances. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Some content on this page may not display correctly. "These 14 complaints have cost us (council) $51,000. A step-by-step guide to making a complaint. "He wouldn't tell me what the complaints were or who made them. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. 49 High Street Wauchope NSW 2446. % We care about the protection of your data. Contact us for any help on browser support. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. . This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. He also asked if council will inform him of the results of any complaints made against him. If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. Find out what complaints we can help with. Calls received outside of business hours are diverted to our after hours call centre. Photo: File IT was a $64,000 question that amounted to nothing. <> What are the key differences between the old and new draft policies? "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. We care about the protection of your data. We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. We pay our respects to the people, the cultures and the elders, past, present and emerging. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. <>stream Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. <>stream endobj Complaints can: You have a right to good services and fair treatment. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Customer Service. Ph: 6581 8111, 17 Burrawan Street Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor.
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